Refund policy
Last updated: 4 June 2026
At Just Ghee we aim to give you the best experience with our premium products. If you are not satisfied or encounter any issues, this policy will guide you through returns and refunds. Please read the following carefully.
1. Returns
Change of mind
We understand you may sometimes change your mind about a purchase. You have 14 days from the day you receive your order to request a return.
Eligibility:
- All jars must be returned unopened and sealed, exactly as received.
- Items must be returned in their original packaging to keep the product safe in transit.
How to start a return:
- Contact us at customer@justghee.co.uk, or call or WhatsApp 07931192601, to initiate your return.
- If your return is approved, you will receive instructions on how and where to send your package.
- You are responsible for return postage for the entire order, and must provide proof of postage.
- Items sent back without prior authorisation will not be accepted.
If the package is damaged or defective
We prioritise the safe delivery of your order. If your package arrives damaged, contains defective items, or you receive the wrong product, please notify us straight away.
- Inspect your order on arrival and document any visible damage or issues.
- Contact us at customer@justghee.co.uk, or call or WhatsApp 07931192601, to report the problem.
- Our team will assess your claim and work quickly to resolve it, either by replacing the item or offering a refund.
We are committed to making things right in the event of any issue.
2. Refunds
Once we receive your returned items, our team will inspect them to ensure they meet the return criteria.
- If the return is approved, we will process your refund promptly.
- Refunds are issued to your original payment method, excluding any delivery charges, within 10 business days of approval.
Please note:
- It may take a further 5 to 7 business days for your bank or card provider to post the refund to your account.
- If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at customer@justghee.co.uk.
Contact us
For any questions about returns or refunds, please contact us at customer@justghee.co.uk.
Call or WhatsApp: 07931192601