Cancellation policy

Last updated: 4 June 2026

Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you will receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you will be charged for each delivery, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you do not want to renew, you can cancel at any time. You can also change your subscription whenever you like. Your order confirmation emails contain links to your order, and you can manage your subscription from there.

See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying a product that is out of stock or soon to be available and not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfil and charge the full or remaining amount at a future date.

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has already been fulfilled, you cannot cancel it, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Contact us

If you have any questions about changing or cancelling a subscription or pre-order, please contact us by email at customer@justghee.co.uk.

Call or WhatsApp: 07931192601