Shipping policy
Last updated: 4 June 2026
Welcome to Just Ghee. We want your order to reach you smoothly and in perfect condition. Below is how we handle delivery.
1. Processing time
Orders are processed within 1 business day of payment confirmation. Orders placed on weekends or bank holidays are processed on the next business day.
2. Delivery options and estimates
- Royal Mail Tracked 24: delivered the next working day after dispatch.
- Royal Mail Tracked 48: delivered within two working days after dispatch.
- Free local delivery in Colindale on orders over £40.
- Local collection in Colindale, available by arrangement.
3. Shipping destinations
We currently ship across the UK. We do not offer international shipping at this time. If you need international delivery, please contact us and we will do our best to help.
4. Order tracking
Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to follow your delivery.
5. Delivery issues
If you experience any issue such as a delay, a missing package, or damaged goods, please contact us at customer@justghee.co.uk. Please include your order number and tracking information so we can resolve it quickly.
6. Shipping restrictions
We are unable to ship to PO Boxes or BFPO addresses. Some remote areas may require additional delivery time.
7. Lost or damaged packages
Your ghee is packed carefully in glass and protective packaging. In the rare event that an order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date and we will put it right, either replacing the item or arranging a refund.
8. Changes to this shipping policy
We may update this policy from time to time. Any changes will be posted on this page and the "Last updated" date revised accordingly.
Contact us
If you have any questions about delivery, please contact us by email at customer@justghee.co.uk.
Call or WhatsApp: 07931192601